FAQ

When will my item ship?

Processing time + shipping time = arrival window! Your order will ship after the processing time window stated in each product description. Keep in mind, depending on the shipping option selected, you will need to add shipping time on top of processing time. At this time, all products are being shipped via USPS Priority Flat Rate.

My order arrived damaged, what do I do?

Replacements may occur when your product has arrived with a defect that materially affects the quality of the product experience. Examples include custom vinyl with warped sound, consistent skipping, or tracks that you did not request being used in the production of the record, or handwritten lyrics that have been damaged in transit by weather. If a refund or replacement is required, please contact help@downwrite.com & we will do our best to make it right.

Have another question?

Email help@downwrite.com and we'll be happy to assist!